PRIVACY POLICY

Effective Date: May 3, 2025

1. Who We Are

Luratex is an e-commerce store operating within the United Arab Emirates. We sell a curated range of products — including electronics, accessories, and lifestyle goods — exclusively to customers located in the UAE. Orders are fulfilled through our trusted local delivery partner.

For any privacy-related questions, contact us at:

2. Information We Collect

2.1 Information you provide directly:

  • Full name and phone number
  • Delivery address (emirate, area, building/villa details)
  • Email address
  • Payment information — processed securely by our payment provider; we do not store card numbers on our servers
  • Order notes or special requests

2.2 Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Device type (mobile, desktop, tablet)
  • Referring website or search query

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your order, including coordinating delivery
  • Send you order confirmations and shipping updates via WhatsApp or email
  • Respond to your inquiries and provide customer support
  • Improve our website experience and product listings
  • Send promotional offers — only if you have opted in
  • Comply with applicable UAE laws and regulations

4. Sharing Your Information

We do not sell your personal information to any third party. We share your data only in these limited cases:

  • Delivery partner: Your name, phone number, and address are shared with our courier solely to complete your delivery.
  • Payment processor: Your payment details are handled entirely by our secure payment gateway and never stored on our servers.
  • Legal compliance: We may disclose information if required by UAE law or a lawful government authority request.

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and understand how visitors use the site. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill your orders, resolve disputes, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at info@luratex.com and we will respond within 7 business days.

8. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. All transactions on our website are encrypted using SSL/TLS technology. No online transmission is 100% secure, so we also encourage you to use strong passwords and log out after each session.

9. Children’s Privacy

Luratex is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party sites such as social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

Last updated: May 3, 2025