Privacy Policy
How Luratex collects, uses, and protects your personal information.
Effective date: June 2026
Luratex ("we", "our") operates luratex.com and related services. This Privacy Policy explains what information we collect, why we collect it, and how you can exercise your rights.
Information we collect
- Account and order data: name, email, phone, billing and shipping addresses, order history, and payment references processed by our payment partners (we do not store full card numbers).
- Support interactions: messages, call notes, and attachments you provide when contacting us.
- Technical data: device type, browser, IP address, and cookies used for security, analytics, and site performance.
- Marketing preferences: newsletter subscriptions and campaign engagement where you opt in.
How we use information
We use personal data to fulfill orders, provide warranty and service, prevent fraud, improve our catalog, comply with law, and—where permitted—send relevant offers you can unsubscribe from at any time.
Sharing
We share data with logistics carriers, payment processors, and IT providers under contracts that require appropriate safeguards. We do not sell personal information to third-party marketers.
Retention & security
We retain records as needed for legal, tax, and warranty obligations, then delete or anonymize them. Administrative and technical controls protect systems hosting your data.
Your rights
You may request access, correction, or deletion of personal data subject to applicable law by emailing privacy@luratex.com.
Updates
We may revise this policy periodically. Material changes will be posted on this page with an updated effective date.