Return Policy

Clear guidelines for returns, exchanges, and warranty service.

Overview

We want you to shop with confidence. If a product does not meet expectations, review the conditions below before initiating a return.

Items returned within 7 calendar days of delivery for most consumer electronics, unless marked non-returnable on the product page.
Product must be unused, in original packaging, with all accessories, manuals, and seals intact.
Proof of purchase (order number or invoice) is required.

Sign in and submit a return from Return requests in your account, or email support@luratex.com with your order number and reason.
After approval, we schedule parcel pickup from your address.
Products are inspected at our warehouse within 3–5 business days after receipt.
Approved refunds are issued to the original payment method once inspection is complete.

Read our FAQ or contact support for help at any step.

Report defects within 48 hours of delivery with photos or video. We will arrange replacement or repair per manufacturer policy.

Exchanges are subject to stock availability. Price differences for upgraded models must be settled before dispatch.

We want you to shop with confidence. If a product does not meet expectations, review the conditions below before initiating a return.

Items returned within 7 calendar days of delivery for most consumer electronics, unless marked non-returnable on the product page.
Product must be unused, in original packaging, with all accessories, manuals, and seals intact.
Proof of purchase (order number or invoice) is required.

Sign in and submit a return from Return requests in your account, or email support@luratex.com with your order number and reason.
After approval, we schedule parcel pickup from your address.
Products are inspected at our warehouse within 3–5 business days after receipt.
Approved refunds are issued to the original payment method once inspection is complete.

Read our FAQ or contact support for help at any step.

Report defects within 48 hours of delivery with photos or video. We will arrange replacement or repair per manufacturer policy.

Exchanges are subject to stock availability. Price differences for upgraded models must be settled before dispatch.